Shipping & Returns

Thank you for shopping with MISSING.

We aim to make your delivery and return process as seamless as possible. Please read our guidelines below regarding UK and international shipments, as well as how to return an item.

Delivery Information

All orders are careully packed and dispatched from our London studio.

Processing Time; Orders are typically processed and dispatched within 1-2 business days.

Tracking: Once your order has been dispatched you will receive a confirmation email containing your tracking details

Standard Delivery: Delivery timelines vary depending on your location. Standard UK delivery usually takes 2 business days

DESTINATION	SERVICE	COST	SHIPPING TIME
UK DELIVERY	Royal Mail	£10 Complimentary Delivery on orders over £250	2 working days
AREA 1 – Austria, Belgium, Croatia, Cyprus, Czech Republic Denmark, Finland, France, Germany, Greece, Republic of Ireland, Italy Monaco, Netherlands, Poland, Portugal, Spain, Sweden	Royal Mail International Tracked	£25	3-7 days
AREA 2 – Canada, USA, Iceland, Mexico, Norway, Switzerland, Turkey	Royal Mail International Tracked	£30	3–8 days
AREA 3 – Australia, New Zealand, Japan South Africa, Taiwan. China, South Korea	Royal Mail International Tracked	£40	3–8 days

IMPORT DUTIES AND TAXES

For customers outside the UK the website will automatically display prices without UK VAT.

Import duties and taxes are not included in the item price. These charges are your responsibility and will be collected from you by the carrier upon delivery.

Please check with your country’s custom office to determine what these additional costs are prior to purchase.

RETURNS POLICY

Return Terms and Conditions

UK

We can refund or exchange any MISSING product in new, unworn condition with its original tags and packaging, as long as we are notified within 14 working days of you receiving your order.

We cannot accept returns of personalised or special order items.

To return an item or if there are any discrepancies in your order please email us at [email protected]

The cost of the return postage is the responsibility of the customer. You are responsible for your item until we receive it, therefore we recommend you use a reputable tracked delivery service.

INTERNATIONAL

International Returns must be marked as RETURNED GOODS in order to avoid customs charges and VAT when goods are returned.and re-enter the UK.

Please note that the customer is responsible for any customs charges, import duties or taxes incurred when returning items. If goods are held by UK customs due to shipment errors it will not be possible for us to process a refund.

FAULTY ITEMS

MISSING will be responsible for the return costs of any faulty items or items that have been damaged in transit to you,

Please contact [email protected] with photographic evidence of the damage. In the case of damage incurred during the shipment of the order we must be notified within 48 hours of delivery in order to process the return.Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items that are damaged by accident, through misuse or as a result of normal wear and tear will not be considered faulty.

Our returns policy does not affect your statutory rights.

PROCEDURE FOR RETURNING GOODS

Please email [email protected] with your order number and we will issue a RAN – returns authorisation number – please note that without this number your refund may be subject to delay.

Refunds can take up to 10 working days to be processed once they have arrived with us.

For all EU and INTERNATIONAL orders please contact us at [email protected] and we will send a RETURNS shipping label. The shipping cost will be deducted from your refund. If you do choose to arrange your own shipment you are responsible for any duties or taxes incurred.