Privacy Policy

PURPOSE OF NOTICE

At MISSING CLOTHIER LTD, we are committed to protecting and respecting your privacy. This notice explains when and why we collect your personal information. It also explains how we use your personal data, the conditions under which we may disclose it to others and how we keep it secure.

Importantly, this notice details how you can take control of your personal data and how you can contact us, if you wish to change, request or delete any of your personal data. Our privacy practices are in line with requirements set out in the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

In order to provide you with the best products and experiences, we constantly evolve our services. We may, therefore, change this notice from time to time, so please continue to check this page to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

This notice gives information to those who visit our website, enquire about or buy a product from us, use our services, or otherwise communicate with us about where and how we process their personal data. We have a separate privacy notice for employees. We also have a separate policy for those who want to join our business found here.

We do not offer services to children under the age of 13. If you are under the age of 13, please stop using our services. This privacy notice is issued on behalf of MISSING CLOTHIER LTD so when we mention “company”, “we”, “us” or “our” in this privacy notice, we are referring to MISSING CLOTHIER LTD, the company responsible for processing your data.

If you have any questions about how we collect, store or use personal data that we hold about you, please contact us at [email protected]

HOW DO WE COLLECT DATA FROM YOU?

We primarily collect your personal data when you buy from us, contact us about products and services, or if you register to receive one of our newsletters. Although, we may also obtain information about you when you use our website, or communicate with us in any way (email, social media, calls, mail).

WHAT TYPE OF DATA DO WE PROCESS?

We collect data in many ways. Here we explain what type of data we collect. We’ll tell you how we use the data later. Some of the data you may choose to give us includes: personal details such as your name, age, gender, date of birth, address, email and telephone number; information you provide us when accessing our services using your social media account; account login and password details; financial and payment information; details relating to your transaction history with us; details of your shopping and product preferences; and photographs submitted digitally by you for display on the website or our social media channels.

We may also collect information from you due to your interaction with our website, for example: technical information: such as your time zone setting, the Internet Protocol (IP) address used to connect your computer to the Internet, the Wireless Access Point used to connect to our in-store Wi-Fi services, your computer or mobile device and connection information such as your browser type, version, operating system and platform.

COOKIES

Like many other websites, the MISSING website uses cookies. A “cookie” is a small data file stored by your web browser on your computer’s hard drive. It allows us to recognise your computer (but not specifically who is using it) upon entering our website, and remember you when you return to our website, by associating the identification numbers in the cookie with other customer information you have provided to us. This customer information is stored on secured databases.

We use cookies to keep track of what you have in your basket and to identify which website you came to us from. You can disable cookies on your computer by changing the preferences or options menus in your browser. However, it is possible that some parts of our Site will not operate correctly if you disable cookies.

Cookies helps us to improve our website and deliver a better, more personalised service.

Please refer to our Cookie Policy, located here for full details of precisely who, how, when and why we use Cookies and how to disable Cookies if you wish.